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Customer Service

SENDING OF THE REQUEST

Please fill out the below form to send us your service request.

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    * All fields are mandatory

    CONFIRMATION OF RECEIPT

    Once your request has been sent, please wait for our confirmation of receipt with any comments or additional questions before proceeding to point 3.

    SENDING OF THE WATCH

    After receiving a confirmation of receipt from us, you can without further delay send the watch, at your expense, to the following address:

    Loniswatches Sàrl
    Rue de l’Industrie 54
    1950 Sion
    Switzerland

    SENDING THE QUOTE

    Upon receipt of your shipment, our customer service will carry out an analysis of the watch and send you, by email, a repair offer with an estimated return time.

    DECISION-MAKING PROCESS

    A)  If you accept the offer…

    You pay the amount of the offer using the payment methods proposed in point 4 of the general terms and conditions of sale:

    • The receipt of payment commits the repair.
    • We will return, free of charge, the repaired watch to your address.
    B)  If you do not accept the offer…

    We return the watch, free of charge, without taking any action.

    Loniswatches reserves the right to repair or replace the watch.
    A revision or repair does not entitle the user to an extension of the warranty, except in the event of a complete replacement of the watch.